TeamQ is a workgroup incoming call management solution.
It answers calls, interacts with the caller to capture information about the caller’s identity and reason for calling, and places that information on a screen that all agents can see. The agents pick the appropriate call based on the information on the screen and their skillset, territory assignment, etc. It supports call recording and a full reporting package.
Full contact center solutions provide powerful tools, such as call recording, quick activity readouts, automated attendant/IVR integration and more. Unfortunately, they are also designed and priced for very large teams of agents whose workloads are 100% phone-based. OpenText™ TeamQ bridges this gap with call center functions at small team price points